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FAQ

Frequently asked questions

Everything you might want to know before your visit — booking, prices, health-fund claims and what to expect. If your question isn't here, get in touch and we'll happily help.

Booking & your first visit

How do I book an appointment?

The quickest way to book a massage is online via Fresha — you can choose your treatment, duration and time in…

The quickest way to book a massage is online via Fresha — you can choose your treatment, duration and time in about a minute. Have a look at the full menu of treatments and prices first if you are not sure what to pick. If you have a question before booking, you are welcome to call (08) 6285 0378 or email bookings@fernandsoul.com.au.

Is the therapist qualified?

Yes. Treatments are delivered by an experienced remedial massage therapist who is a member of the Australian…

Yes. Treatments are delivered by an experienced remedial massage therapist who is a member of the Australian Natural Therapists Association (ANTA). That registration is also what allows your treatment to be eligible for HICAPS health-fund claims. You can read more about the studio and how we work on our about page.

What happens during my first visit, and what should I bring?

Your session begins with a short, relaxed chat about how you are feeling and what you would like to work on. Your…

Your session begins with a short, relaxed chat about how you are feeling and what you would like to work on. Your therapist then tailors the treatment to you in a private, quiet room, and finishes with simple aftercare advice. There is no need to bring anything except your health-fund card if you would like to claim via HICAPS. Our guide to getting the most from your massage covers what helps before and after a session.

Do I have to get undressed for a massage?

You only undress to your comfort level. You are always covered with towels or a sheet, and only the area being…

You only undress to your comfort level. You are always covered with towels or a sheet, and only the area being worked on is uncovered at any time. Your therapist will step out while you get settled on the table, and your privacy and comfort come first throughout.

Will my massage be with a male or female therapist?

Fern & Soul is a single-therapist studio, and your treatment will be with our female remedial massage therapist…

Fern & Soul is a single-therapist studio, and your treatment will be with our female remedial massage therapist. She is a member of the Australian Natural Therapists Association (ANTA), and your comfort and privacy come first throughout the session. Read more about the studio.

Do I need a referral to book a massage?

No referral is needed. You can book a remedial massage directly online, choosing your treatment, duration and time…

No referral is needed. You can book a remedial massage directly online, choosing your treatment, duration and time yourself. If your GP or physiotherapist has suggested massage, just mention it at the start of your session so your therapist can work with that in mind.

Do I need to fill in a form before my first massage?

Yes — new clients complete a short health intake form before their first treatment. It covers relevant health…

Yes — new clients complete a short health intake form before their first treatment. It covers relevant health history, any conditions or medications, and your treatment preferences, so your therapist can work safely and comfortably. You can fill it in online beforehand to save time on the day.

Treatments

What is the difference between remedial and relaxation massage?

Remedial massage is targeted, therapeutic treatment for muscular tension, injury recovery and chronic pain — it…

Remedial massage is targeted, therapeutic treatment for muscular tension, injury recovery and chronic pain — it works on a specific problem area. Relaxation massage is a flowing, full-body massage with warm stones, designed to calm the nervous system and ease everyday stress rather than focusing on a particular injury. If you are not sure which suits you, our plain-English guide to remedial versus relaxation massage walks through both, and your therapist will help you decide at the start of your session.

Is massage safe during pregnancy?

Fern & Soul offers a dedicated pregnancy massage — a gentle, supported treatment tailored to the comfort and…

Fern & Soul offers a dedicated pregnancy massage — a gentle, supported treatment tailored to the comfort and safety of expecting mothers. As with any treatment during pregnancy, if you have any pregnancy-related health concerns it is sensible to check with your doctor or midwife first. Massage is complementary care and is not a substitute for medical advice.

Can massage help with a sore back or sciatica?

Massage can help ease the muscular tension that often contributes to lower-back discomfort and sciatic-related…

Massage can help ease the muscular tension that often contributes to lower-back discomfort and sciatic-related pain. We offer a focused sciatica massage that works through the lower back, glutes and legs, as well as remedial and deep tissue treatments for general muscular pain. For persistent or severe pain, it is best to also have it assessed by a GP or physiotherapist.

How often should I have a massage?

It depends on what you are working on. For a specific injury or area of chronic tension, more regular sessions can…

It depends on what you are working on. For a specific injury or area of chronic tension, more regular sessions can help in the early stages; for general wellbeing and stress relief, many people come monthly or as needed. Your therapist can suggest a rhythm that suits your body and your goals, and you can book your next massage online whenever it suits.

What is the difference between deep tissue and remedial massage?

They overlap, and your therapist will often use both in one session. Remedial massage is the broader treatment…

They overlap, and your therapist will often use both in one session. Remedial massage is the broader treatment — it assesses a specific problem area and works to ease tension and support recovery. Deep tissue is a technique within that: slower, firmer pressure through the deeper layers of muscle and connective tissue, with trigger-point release for stubborn tight spots. If you are unsure which to book, book remedial and describe what you are feeling on the day.

What is myofascial cupping?

Myofascial cupping uses gentle suction cups to lift and decompress the fascia — the connective tissue that wraps…

Myofascial cupping uses gentle suction cups to lift and decompress the fascia — the connective tissue that wraps around muscle — alongside hands-on massage. It can help release tightness and support mobility, and it is often combined with remedial work rather than booked on its own. Sessions are 45 or 60 minutes.

How long is a massage session?

Sessions run from 30 to 90 minutes. Most treatments — remedial, relaxation with hot stones, sports and reflexology…

Sessions run from 30 to 90 minutes. Most treatments — remedial, relaxation with hot stones, sports and reflexology — offer 30, 45 and 60 minute options, with 75 and 90 minutes available on several. Pregnancy massage is 60 minutes, facial and head massage is 30 or 45 minutes, and lymphatic drainage starts at 60 minutes. Full durations and prices are on the services page.

Do you offer couples massage?

No. Fern & Soul is a boutique single-therapist studio, so we treat one client at a time in a private room. If you…

No. Fern & Soul is a boutique single-therapist studio, so we treat one client at a time in a private room. If you would like to book for two people, you are welcome to book back-to-back appointments, or a gift voucher lets someone choose their own time.

Health funds & payment

Can I claim my massage on private health insurance?

Yes. Fern & Soul has HICAPS on site, so if your extras cover includes remedial massage you can claim your rebate…

Yes. Fern & Soul has HICAPS on site, so if your extras cover includes remedial massage you can claim your rebate on the spot and pay only the gap. We accept claims from recognised Australian health funds, including HBF, Medibank, Bupa and NIB. The exact rebate depends on your individual level of cover, so it is worth checking your policy — our guide to claiming massage on your health fund explains what to bring and what to check.

How much does a massage cost?

Treatments start from $70, with prices depending on the type of massage and the duration you choose. For example…

Treatments start from $70, with prices depending on the type of massage and the duration you choose. For example, a 60-minute remedial, relaxation or deep tissue massage is $110. You can see the full menu of treatments, durations and prices on our services page.

Is massage covered by Medicare?

No — Medicare does not cover remedial massage. Private health insurance with extras cover often does, and we have…

No — Medicare does not cover remedial massage. Private health insurance with extras cover often does, and we have HICAPS in the studio so you can claim on the spot and pay only the gap. What you get back depends on your fund and your level of extras cover.

Location & hours

Where is Fern & Soul?

Fern & Soul is a remedial massage studio at Unit 2, 39 King George Street, Innaloo WA 6018 — a short drive from…

Fern & Soul is a remedial massage studio at Unit 2, 39 King George Street, Innaloo WA 6018 — a short drive from Westfield Innaloo, with easy parking nearby. We welcome clients from Innaloo and the surrounding northern suburbs of Perth, including Osborne Park, Karrinyup, Scarborough, Doubleview and Stirling. See the map and directions to our Innaloo studio.

When does Fern & Soul open?

Fern & Soul opens on Saturday 1 August 2026 at Unit 2, 39 King George Street, Innaloo. Bookings are open now, and…

Fern & Soul opens on Saturday 1 August 2026 at Unit 2, 39 King George Street, Innaloo. Bookings are open now, and you can see the full menu of treatments, durations and prices before you choose a time.

What are your opening hours?

We are open Monday, Tuesday, Thursday, Friday and Saturday, 9:30am to 6:00pm, and closed on Wednesdays and…

We are open Monday, Tuesday, Thursday, Friday and Saturday, 9:30am to 6:00pm, and closed on Wednesdays and Sundays. All times are Perth time (AWST). You can see our hours, map and contact details on the contact page.

Which suburbs do you serve?

Fern & Soul is based in Innaloo and welcomes clients from right across Perth's northern suburbs — Osborne Park…

Fern & Soul is based in Innaloo and welcomes clients from right across Perth's northern suburbs — Osborne Park, Karrinyup, Doubleview, Scarborough, Stirling, Gwelup, Woodlands, Glendalough, Tuart Hill, Yokine and Mount Hawthorn. The studio is a short drive from Westfield Innaloo.

Is there parking at the studio?

Yes — there is easy parking nearby. Fern & Soul is at Unit 2, 39 King George Street, Innaloo, a short drive from…

Yes — there is easy parking nearby. Fern & Soul is at Unit 2, 39 King George Street, Innaloo, a short drive from Westfield Innaloo, so you can park and walk straight in rather than circling a busy centre car park.

Are you open on weekends?

We are open on Saturdays from 9:30am to 6:00pm. We are closed on Sundays, and also on Wednesdays. Our other days…

We are open on Saturdays from 9:30am to 6:00pm. We are closed on Sundays, and also on Wednesdays. Our other days are Monday, Tuesday, Thursday and Friday, 9:30am to 6:00pm. Saturday times book up first, so it is worth booking ahead.

Gift vouchers

Do you sell gift vouchers?

Yes. A Fern & Soul gift voucher makes a thoughtful present for a birthday, Christmas, Mother's Day, an anniversary…

Yes. A Fern & Soul gift voucher makes a thoughtful present for a birthday, Christmas, Mother's Day, an anniversary or a simple thank-you. Vouchers are redeemable on any treatment on our menu and are valid for three years, and you can buy a massage gift voucher online in a couple of minutes.

How do I use a gift voucher?

Book your treatment as normal, then present the voucher at your appointment — printed or on your phone — and the…

Book your treatment as normal, then present the voucher at your appointment — printed or on your phone — and the rest is taken care of. Vouchers are redeemable on any treatment on our menu and stay valid for three years from the date of issue, so there is no rush to book.

Still have a question?

Send us a message, or book your treatment on Fresha in about a minute.